Kenya’s hospitality sector — hotels, resorts, restaurants, lodges, and event venues — runs on people. A single understaffed shift can mean slow room turnaround, unhappy guests, and lost repeat business. At Bestcare Outsourcing EA, we provide a dedicated hospitality industry staffing service that helps hotels and restaurants across Nairobi and the wider Kenya market keep every department fully covered, without the burden of running an in-house recruitment desk.
Why Hospitality Businesses Choose to Outsource Staffing
Hospitality demand is rarely flat. Occupancy spikes during holidays, conferences, and the tourist high season, then drops off just as quickly. Hiring permanent staff for peak-season volumes leaves owners paying idle wages in the low season, while under-hiring during a rush damages guest experience and online reviews. Outsourcing staffing solves this by giving you access to a pre-vetted labour pool that can scale up or down as occupancy changes, without the delay of running a full recruitment cycle each time.
Roles We Staff
Our hospitality staffing service covers the full range of front-of-house and back-of-house positions, including:
- Housekeeping and room attendants
- Front desk and guest relations officers
- Waiters, waitresses, and banquet servers
- Chefs, cooks, and kitchen stewards
- Bartenders and baristas
- Porters, concierge, and bell staff
- Event and conference support staff
- Laundry and linen attendants
- Security personnel for hotel premises
Every candidate is screened for relevant experience, references are verified, and where the role requires it, we confirm certification from recognised hospitality training institutions before placement.
How the Service Works
- Needs assessment — we discuss your property size, guest volume, and the specific roles or shifts you need covered.
- Candidate sourcing and vetting — we draw from our existing talent pool or run a fresh recruitment drive, including background and reference checks.
- Placement and onboarding — staff are briefed on your property’s standards before their first shift.
- Ongoing management — payroll, statutory compliance (NSSF, NHIF/SHA, PAYE), and performance follow-up are handled on our end, reducing your administrative load.
- Flexible scaling — additional staff can be deployed on short notice for events, conferences, or seasonal peaks.
Temporary, Seasonal, and Permanent Placement
We structure engagements around what actually fits your operation. Some clients need short-term relief staff for a single conference weekend; others want a permanent outsourced housekeeping team so they never have to manage recruitment again. Whichever model you choose, staff remain accountable to Bestcare Outsourcing EA’s supervision standards while working under your property’s day-to-day direction.
Indicative Staffing Costs
| Role Category | Estimated Monthly Cost (KES) |
|---|---|
| Housekeeping / Room Attendant | 18,000 – 28,000 |
| Front Desk Officer | 25,000 – 40,000 |
| Waiter / Waitress | 18,000 – 25,000 |
| Chef / Cook | 30,000 – 60,000 |
| Bartender | 20,000 – 30,000 |
| Security Personnel | 22,000 – 32,000 |
| Event/Conference Support (per event) | 3,000 – 6,000 per staff/day |
Costs vary by property location, staff experience level, and shift structure. Contact us for a tailored quotation.
Serving Hotels and Restaurants Across Kenya
While much of our hospitality staffing work is concentrated in Nairobi’s hotel and restaurant corridor, we also place staff in Mombasa, Nakuru, Kisumu, and other towns with active hospitality demand, including coastal resorts and safari lodges that need reliable seasonal support.
Get Started
If your hotel, restaurant, or hospitality venue needs dependable, well-vetted staff without the overhead of running your own HR department, Bestcare Outsourcing EA is ready to help.
Bestcare Outsourcing EA Mpaka Plaza, Westlands, Nairobi Phone/WhatsApp: 0709004600 Email: info@localhost